We offer same day dispatch if ordered before 12pm Monday to Friday. Our shipping time takes between 2-5 business days. International shipping takes between 7-20 days. Please note we are not responsible for any fees or charges associated with international delivery.

Please note transit times are an approximation. Once your order has been shipped, you will receive an email with a tracking number. If you do not receive an email, please contact customer service. 

Please contact us if you are an international customer 

Purchase with confidence. We want to make sure you love your jewellery so if for any reason you are not happy with your product please create a return within 7 days of receiving the product and we will offer you a full refund of the product cost. Please note for hygiene reasons we can not accept returns for earrings unless they are faulty.  Any items that are more than 50% off or buy 1 get 1 free are considered final sale and are not returnable unless faulty. 

We do not provide return shipping or refunds on shipping costs.

Please store your accessories in their EllaBelle bag to keep them clean whilst not being worn. Avoid direct contact with perfume or moisturising products. To clean jewelry, gently clean with a soft cloth.

All of our earrings have hypoallergenic posts and the posts are made from the highest grade of surgical steel or sterling silver. Each earring is crafted to be as light as possible to ensure that they are fit for maximum comfort. We recommend disinfecting the earring post each time before you wear them.

We restock and add new designs all the time so sign up to our mailing list to be the first in the know when items are back in stock, new style release dates, pre-sales and promotions. You can also join the EllaBelle community by following @ellabelle_. Take a dive into the world of sparkle and keep up to date with styling tips and product updates.

An item that is available for pre-order lets you secure it before it is available to ship. Once the item is read to ship you will be first in line to receive it and we will send it directly to you. If your cart includes an item on pre-order, your order will be held until all items in your cart are available and you will receive them as one pack. Alternatively, you need the other items sooner please get in contact with us and we will be happy to help.